Tag Archives: adobe id

It’s not one click – #23mobilethings

Last week Megan asked “Is an Adobe ID useful for anything other than ebooks?” and my heart sank.

I spend a lot of time talking our customers through the process of borrowing ebooks from our library, including getting an Adobe ID. Borrowing ebooks is such a convoluted process that can oh so easily be de-railed by ebook devices not playing nicely. It is frustrating and exhausting.

Requiring customers to create and remember an Adobe ID is just another step that makes our customer’s life unnecessarily complicated.

I hate Adobe ID and I don’t really care whether it’s useful for anything other than ebooks.

My question for you Megan is “what would it take for you to say ‘Awesome!’ when borrowing ebooks?”